Frequently Asked Questions
Bingo and Us
- Are the games fair?
- How do I contact Customer Support?
- How old do I have to be to play?
- Is it legal to play at Benidorm Bingo?
- Who is Karl Seth?
Chat Games
- Can I play chat games and bingo at the same time?
- Can I play chat games even if I don't buy bingo cards?
- How do I claim my chat game winnings?
- How do I know the games are fair?
- How much can I win on chat games?
- Who decides which chat games we play?
Customer Support
- I don't seem to receive any emails from you. Why is that?
- What is 'Live Help'?
- When are customer support available?
Financial
- How do I make a deposit?
- Can I deposit by cheque?
- Can I deposit using a credit card which is not in my name?
- How do I make a withdrawal?
- How long will it take for my winnings to reach me?
- Should I keep records?
- What are my withdrawal options?
- What identification will I need to provide in order to withdraw?
- What is the minimum and maximum I can deposit?
- What is the minimum and maximum I can withdraw?
- Why do I need to provide ID for withdrawal?
- How can I change my financial details?
Mini-Games
- What are mini-games?
- Can I play mini-games and bingo at the same time?
- How do I know the mini games are fair?
Playing Bingo
- How do I buy bingo cards?
- Do I have to mark my own card?
- How do I know when a game starts?
- Is there a minimum number of cards I can buy per game?
- Can I watch a game without buying any cards?
- Do I have to have the chat window on during a game?
- How do I close the bingo application?
- How do I know the balls are drawn at random?
- Is there a game schedule?
- Is there a maximum number of cards I can buy per game?
- What do I win?
- What happens if it's a draw?
- What is the Bingo Caller?
- What's the Call Board?
- Can I review previous games?
Promotions
- Can I win the cash cow and piggy bank jackpot in the same game?
- Can I win the piggy bank jackpot on all bingo games?
- Do you offer any other bonuses?
- How can I win the jackpot bingo prizes?
- How do I claim my cash match bonus?
- How do I win the cash cow jackpot?
- What is the piggy bank jackpot and how do I win it?
Registration and Getting Started
Security and Privacy
- Will all my details be secure when I register?
- How will my transactions appear on my statement?
- Why do you need my security code (CVV)?
